Nurse caring for patient at home
Caregiver and family together
Nurse smiling with patient
Home / How We Work

Care That's Easy
to Understand

Five simple steps. One team behind you the whole way. Here's exactly what happens from your first call to every day after.

See How It Works
5
Simple Steps
24/7
On-Call Support
20+
Services Included

Getting the right care shouldn't feel complicated. Our process starts with listening — and keeps adjusting to what your family actually needs. See everything included below ↓

Personalized
Fully Coordinated
Always Available

The Process

5 Steps, Start to Finish

Initial assessment
Step 1

Initial Assessment

We sit down with your family — in person or by phone — to understand medical needs, daily challenges, and what comfort looks like for your loved one.

Care planning
Step 2

Care Planning

Our clinical team builds a written plan around medications, symptom management, and routines — reviewed with your family before it starts.

Matching caregivers
Step 3

Matching Caregivers

We match your family with caregivers based on both skill and personality, so the same trusted faces return visit after visit.

Ongoing monitoring
Step 4

Ongoing Monitoring

We track symptoms and wellbeing between visits so small changes get caught early, with 24/7 on-call support if something urgent comes up.

Family communication
Step 5

Family Communication

Regular updates, a direct contact for questions, and family meetings whenever bigger decisions come up — you're a partner, not a bystander.

What's Included

Everything Your Plan Can Include

Every family's plan looks different, but it draws from the same full range of hospice services. Tap a card to see what's inside.

Nurse smiling with patient
Care, Covered One team, every service your family needs

Clinical Care & Oversight

The medical foundation behind every visit.

View details
  • Hospice medical care — physician oversight of the plan
  • RN / LPN nursing visits and symptom monitoring
  • 24/7 on-call support for urgent guidance
  • Interdisciplinary care coordination (IDT)

Comfort & Symptom Management

Easing pain and difficult symptoms.

View details
  • Pain, breathing, nausea, and agitation management
  • Comfort-focused medication and treatment support
  • Continuous care for severe symptom episodes
  • GIP inpatient hospice care at an approved facility

Daily & Personal Care

Support with everyday needs, and a break when needed.

View details
  • Personal care assistance per the care plan
  • Hospice aide services for personal care and ADLs
  • Respite care for family caregivers, as needed
  • Medical equipment and supplies, as eligible

Therapies

Maintaining comfort, function, and communication.

View details
  • Physical therapy, as needed
  • Occupational therapy, as needed
  • Speech therapy, as needed

Emotional & Spiritual Support

Care for the whole family, not just the patient.

View details
  • Social work services — support, counseling, resources
  • Spiritual care and chaplaincy
  • Bereavement support after the patient's death

Education & Transitions

Helping your family plan ahead with confidence.

View details
  • Family education and caregiver training
  • Symptom recognition and comfort-care guidance
  • Transition and discharge planning if care levels change

Ready to take the first step?

Reach out for a free, no-pressure conversation about your family's needs.

Start Your Assessment
Care Assistant
Hi there — I'm here to help. Ask me about our services, availability, or how to get started.